Help & Support

Every traveller confirms their phone, email, and a government-issued ID before creating or joining a trip. It's what lets other members trust that you are who you say you are — the same standard we hold everyone to.

Submitting your ID takes a couple of minutes, and review is usually completed within 24 hours. You'll be notified the moment it's decided.

A community trip is organized by a fellow verified traveller — you request to join, and the organizer accepts, waitlists, or declines you. A Verified Partner trip is run by a registered travel company that's been checked for business registration and GST, and you book a seat directly.

If a trip is full, your request joins the waiting list in the order it was received. As accepted members drop out or spots open up, the next person on the list is promoted automatically.

It's built from your verified trip history and the reviews left by real co-travellers after completed trips — it reflects past behaviour, not a promise about future trips.

You can report a user, a trip, a message, or a review at any time, and block anyone you don't want to interact with. Our team reviews every report, and serious or repeated issues can lead to a restriction or suspension of the account involved.

Go to Settings, scroll to the bottom, and select Delete account. You'll be asked to confirm before anything happens.